Refund Policy
Last Updated: August 16, 2026
At WebFolix, we aim to provide reliable and professional web design, SEO, advertising, and digital marketing services. Because our services are primarily digital and customized to each client, refunds and cancellations are handled according to the terms below.
1. Cancellation of Services
Clients may request cancellation of a service by contacting us at [email protected].
For recurring monthly services, such as SEO or ongoing advertising management, cancellation requests should generally be submitted at least 7 days before the next billing cycle.
Cancellation requests received after the next billing cycle has started may be charged for that billing period, depending on the applicable service agreement.
For one-time projects, cancellation after work has commenced may be subject to charges for work already completed and any non-refundable third-party costs incurred on behalf of the client.
2. Advance Payments and Deposits
Where an advance payment or deposit is required, it may be used to reserve project time, begin planning, design, development, research, or other project-related work.
Once work has commenced, the advance payment is generally non-refundable, except where a different refund arrangement has been agreed in writing or where required by applicable law.
3. Refunds for Completed Services
We do not generally provide refunds for services that have already been completed or delivered.
This may include:
Website design or development work already completed.
SEO work already performed.
Advertising strategy, campaign setup, or management already provided.
Digital marketing consultation already delivered.
Other services completed according to the agreed scope.
4. Services That Have Not Been Delivered
If WebFolix is unable to deliver an agreed service due to circumstances within our reasonable control, we will work with the client to determine an appropriate solution.
Depending on the circumstances and the amount of work already completed, this may include completing the remaining work, providing a replacement service, issuing a partial refund, or issuing a refund for an undelivered portion of the service.
Any refund will be determined based on the specific project, work completed, and applicable agreement.
5. Advertising Spend and Third-Party Costs
Payments made directly to third-party platforms or providers are generally outside WebFolix’s refund process.
This may include:
Google Ads advertising spend
Meta Ads advertising spend
Domain registration fees
Hosting fees
Premium plugins and themes
Software subscriptions
Stock images, fonts, or other licensed resources
Other third-party services purchased for a project
WebFolix cannot guarantee refunds for third-party payments and will assist the client where reasonably possible, subject to the third party’s own refund policies.
6. Client Delays and Cancellation
If a project is delayed because the client does not provide required content, information, approvals, access, or feedback within a reasonable timeframe, the project timeline may be extended.
If the client chooses to cancel the project after such delays, charges may still apply for work already completed and costs already incurred.
7. Refund Processing
Where a refund is approved, WebFolix will generally process it within 5–7 business days after the refund has been confirmed.
Refunds will normally be issued using the original payment method where technically and reasonably possible.
Depending on the payment provider, bank, or payment method, additional processing time may be required before the refunded amount appears in the client’s account.
8. No Refund for Lack of Expected Results
For services such as SEO, Google Ads, Meta Ads, and digital marketing, specific business results cannot be guaranteed.
Factors such as competition, advertising budgets, market conditions, search engine algorithms, platform policies, website quality, and customer behavior may affect results.
Therefore, a lack of specific rankings, leads, sales, conversions, or revenue does not automatically qualify for a refund where the agreed services have been properly delivered.
9. Exceptions
Nothing in this Refund and Cancellation Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Any special refund or cancellation terms agreed in writing in a proposal, quotation, invoice, or service agreement will apply to that specific project.
10. Contact Us
If you have questions about this Refund and Cancellation Policy or would like to request a cancellation or refund, please contact us:
WebFolix
Email: [email protected]
Phone: +971 54 479 5378
Location: Dubai, United Arab Emirates
